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Lotus Traveler

Lotus Traveler not sync after mail file restored

Lotus Traveler not sync after mail file restored. You might encounterd that Lotus Traveler in iphone/ipad unable to synchronize with IBM Lotus Domino server after restored user’s mail file. Restart, removed and reinstall the mail profile in iphone/ipad would not help much.

Solution for Lotus Traveler to synchonize with Lotus Domino Server after mail file restored:

1. Remove the mail profile from iphone / ipad

2. Find the device IP associaed with the user by running the command below in Domino Console

tell traveler show <user name>

3. You will be able to get the “Device ID” associated with the user from the result in the the previous step.

4. Delete the device from Lotus Traveler by the command below in Domino Console:

tell traveler delete <device id> <user name>

Note: If user have few device associated, you have to perform the same task to delete all the device.

5. Reinstall the mail profile in iPhone/iPad

6. The mail will start coming in.

Categories
Lotus Traveler

Lotus Traveler not working for iPhone / iPad

Lotus Traveler not working for iPhone / iPad

Lotus Traveler is working for Nokia Symbian but not for iPhone and iPad. You are able to login in Lotus Traveler website (example: http://server.domain.com/servlet/traveler) and generate the Apple profile. You would not ” Cannot Get Mail” error (as shown below) after you installed the Lotus Traveler profile.

Cannot Get Mail

Solution

This is most likely cause by the disabled HTTP Method. Check you Lotus Domino’s Notes.ini file and make sure you only disable TRACE in for HTTP method. Nothing more. The configuration should be like this:

HTTPDisableMethods=TRACE

Remove any other parameters in this HTTPDisableMethods other than TRACE method.

After modify the notes.ini, issue the following command in the Domino Console:

tell traveler quittell http quit

load http

load traveler

Delete existing Lotus Traveler profile from your iPhone/iPad and regenerate again from your Lotus Traveler server website.

Categories
Lotus Traveler

Lotus Traveler (error 0x466)

Lotus Traveler (error 0x466)

Problem (Lotus Traveler failed to start)

> load traveler
12/21/2009 04:42:31 PM  Lotus Traveler: Server starting…
12/21/2009 04:42:31 PM  Lotus Traveler: The Lotus Traveler Server had an error opening the message queue TRAVELER, error 0x466.
12/21/2009 04:42:31 PM  Lotus Traveler: Unexpected Return code of 1,124 was received, processing continued.
12/21/2009 04:42:31 PM  Notes Traveler: WARNING *system Unexpected Return code of 1,124 was received, processing continued.

12/21/2009 04:42:31 PM  Lotus Traveler: Server stopping…
12/21/2009 04:42:31 PM  Notes Traveler: SEVERE *system Lotus Traveler Server could not be started, Exception was com.lotus.sync.admin.NTSInitException: The Lotus Traveler Server had an error opening the message queue TRAVELER, error 0x466..
com.lotus.sync.admin.NTSInitException: The Lotus Traveler Server had an error opening the message queue TRAVELER, error 0x466.
at com.lotus.sync.admin.MainTask.openDominoQueue(MainTask.java:516)
at com.lotus.sync.admin.MainTask.runNotes(MainTask.java:839)

12/21/2009 04:42:32 PM  Lotus Traveler: Server stopped.

Solution

Starting or rebooting the Traveler server will generally clear this issue up and return to normal function.

Upgrade to later version is the problem still arised.

Resource and Reference

http://www-01.ibm.com/support/docview.wss?uid=swg21406958