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Office

Outlook 2013 hang in loading profile

Outlook 2013 hang in loading profile

Environment:

Microsoft Outlook 2013 (32-bit) running in Windows 7 (64-bit)

Problem:

Microsoft Outlook suddenly not working. Outlook hang in “Loading profile” stage. We was working previously.

 

Troubleshoot task perform:

Task performed Result
Delete and recreate Outlook Profile Outlook still hang
Launch Outlook with safe mode (Outlook /safe) Successfully launch Outlook. Only a temporally solution.
Disable and remove all the Outlook add-in Outlook still hang
Restart computer Outlook still hang
Repair Microsoft Office Outlook still hang
Remove and Re-install Microsoft Office 2013 It is working but the problem happen again after some time
Disable cache mode Outlook still hang

 Solution: Disable the Hardware Acceleration

1. Modify registy by running “regedit

2. Go to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common

3. Create a new Key and name is as ” Graphics

4. Select Graphics key, right-click on the empty area in right panel and create a new DWORD (32-bit) value with name of “DisableHardwareAcceleration

5. Enter value data as 1 for DisableHardwareAcceleration

DisableHardwareAcceleration
DisableHardwareAcceleration

Outlook 2013 should work fine now.

 

Categories
Office

Powerpoint 2003 alignment problem after kb2464588 patched

Powerpoint 2003 alignment problem after kb2464588 patched

Some of the powerpoint file started to gave error/warning message “PowerPoint was unable to display some of the text, images, or objects on slides in this file….” as shown belew:

PowerPoint was unable to display some of the text, images, or objects on slides in this file....

Solution

This might happen after you patch your Microsoft Office Powerpoint with kb2464588 patch. Remove the patch and it should work fine.

kb2464588

When you run Windows Update, make sure you excluded this kb2464588 patch until Microsoft have better patch or upprade your Microsoft Office to at least 2007 version

exclude kb2464588