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Antivirus

Move Symantec EndPoint 11 Database to other location without re-installation

Move Symantec EndPoint 11 Database to other location without re-installation

Symantec EndPoint Protection 11 Manager come with embedded database. The default location for the database is stored in “C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\sem5.db”. This database might grow and this will cause your C: drive running low of disk space.

Solution: Move the DB folder into other drive / location

1. Stop “Symantec Endpoint Protection Manager” and then follow by “Symantec Embedded Database” in Windows services.

Stop Symantec Services

2. Move “C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db” to new location. For our example, we move it to E: drive with same folder structure. “E:\Program Files\Symantec\Symantec Endpoint Protection Manager\db”

3. Run registry editor “regedit”

4. Replace the location path in the following registry key

My Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControSet\Services\ASANYs_sem5\Parameters\Parameters””

 "My Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControSet\Services\ASANYs_sem5\Parameters\Parameters"

For example:

default parameters -c 64m -ch 64m -gp 8192 -gc 30 -gr 30 -o “C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\out.log” -oe “C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\err.log” -os 1m -gn 80 -n servername “C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\sem5.db” -n sem5 -sb 0 -x tcpip(localonly=yes;port=2638)
new parameters -c 64m -ch 64m -gp 8192 -gc 30 -gr 30 -o “E:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\out.log” -oe “E:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\err.log” -os 1m -gn 80 -n servername “E:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\sem5.db” -n sem5 -sb 0 -x tcpip(localonly=yes;port=2638)

Note: You might want to copy the whole parameters into notepad, and then use the replace function to replace old path with new path then copy back to the registry parameter.

5. Modify another registry key below:

My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\ODBC\ODBC.INI\SymantecEndpointSecurityDSN\DatabaseFile

Symantec Endpoint Security DSN

Change the DatabaseFile value to new DB location path

6. Start “Symantec Embedded Database” and then follow by “Symantec Endpoint Protection Manager” in Windows services.

7. You should be able to login the Symantec Endpoint Protection Manager after re-located the DB location. You can double-check by looking at the file modification date for the files in new DB location.

Categories
Antivirus

Resetting the Symantec EndPoint Protection Manager password to admin

Resetting the Symantec EndPoint Protection Manager password to admin

If you forgot the admin/administrator password for Symantec EndPoint Protection Manager, try the below solution

Solution

You can use the resetpass.bat to reset the password for the Symantec Endpoint Protection Manager admin account.

Note:
If you change the admin account name to something other than admin and then subsequently run resetpass.bat, it changes the account name back to admin.
To reset the administrator password

  1. Open Windows Explorer on the computer that runs Symantec Endpoint Protection Manager.
  2. Locate the <Drive>:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools folder.
  3. Double-click the resetpass.bat executable file. The username and password is reset to admin.
  4. You can now login into Symantec EndPoint Protection Management Console using username and password as admin. It will prompt you to change the password immediately.

Notes:

  1. In case that you received “The Administrator account is locked” in the management console login, please try to reset the password after account unlocked in 15 minutes (60 minutes for certain release version)
  2. Resetpass.bat will only work if you are using Symantec Manager Authentication. If you tight up with Active Directory authentication, then you must use a new Administrator account. Reference: http://www.symantec.com/business/support/index?page=content&id=TECH104726&locale=en_US