Outlook 2013 hang in loading profile
Environment:
Microsoft Outlook 2013 (32-bit) running in Windows 7 (64-bit)
Problem:
Microsoft Outlook suddenly not working. Outlook hang in “Loading profile” stage. We was working previously.
Troubleshoot task perform:
| Task performed | Result |
| Delete and recreate Outlook Profile | Outlook still hang |
| Launch Outlook with safe mode (Outlook /safe) | Successfully launch Outlook. Only a temporally solution. |
| Disable and remove all the Outlook add-in | Outlook still hang |
| Restart computer | Outlook still hang |
| Repair Microsoft Office | Outlook still hang |
| Remove and Re-install Microsoft Office 2013 | It is working but the problem happen again after some time |
| Disable cache mode | Outlook still hang |
Solution: Disable the Hardware Acceleration
1. Modify registy by running “regedit”
2. Go to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common
3. Create a new Key and name is as ” Graphics”
4. Select Graphics key, right-click on the empty area in right panel and create a new DWORD (32-bit) value with name of “DisableHardwareAcceleration”
5. Enter value data as 1 for DisableHardwareAcceleration
Outlook 2013 should work fine now.